Terms of use

Our personal data protection policy aims to establish a relationship of trust between you and our services, to provide you with a positive experience in a fully transparent manner.

Thanks to this policy, we can take your requirements into account and meet your expectations.

To honor your trust, EURL EP PUBLISHING guarantees above all the protection of your personal data and the confidentiality of our customers (hereinafter referred to as "your data").

For complete transparency with you, and to ensure the secure use of our website https://ofinea.com/pages/cgv in all its available versions and associated applications (hereinafter referred to as the "https://ofinea.com site"), we inform you of how we process your data so that our services always respect your rights. Thus, we guarantee the security, confidentiality, and integrity of your privacy and data across all our platforms.

Our policy ensures that all necessary precautions are taken to protect your data from disclosure, loss, or alteration. This is why we provide you with all the information to easily understand how we handle your data. This data will only be retained for the time necessary for the determined management and processing. Of course, you can access and modify your data at any time, as it will be available in your personal spaces on the ofinea.com site.

To this end, we strive to take all necessary measures to comply with applicable data protection laws.

Thus, EURL EP PUBLISHING commits, through this personal data protection policy, to uphold the essential principles of the European General Data Protection Regulation (GDPR) and French law on personal data protection. We provide information about the existence and methods of data processing applied here (Section 3), the rights you have regarding your data, and how to exercise them (Sections 6 and 10). Information regarding potential transfers to third-party countries or recipients, the retention period of collected data (Section 5), and security measures (Section 9) are also provided.

1. WHO ARE YOU?

When we refer to "you" in this Personal Data Protection Policy, it is simply because it directly concerns you and applies to you as:

  • A customer of EURL EP PUBLISHING if you have placed an order on the ofinea.com site,

  • A client of EURL EP PUBLISHING if you have created a customer account but have not ordered any products or services,

  • Or a visitor browsing the ofinea.com site without creating a customer account or placing an order.

2. WHO ARE WE?

EURL EP PUBLISHING is a company with a capital of €1,000, registered in the Lyon Trade and Companies Register under number 843051327. EURL EP PUBLISHING publishes the ofinea.com site and, as such, implements various processing of your personal information as the data controller.

3. FOR WHAT PURPOSES DO WE PROCESS YOUR DATA?

3.1. When do we collect your personal data?

Your personal data may be collected:

  • When you browse the ofinea.com site (using cookies),

  • When you create a customer account on ofinea.com,

  • When you place an order for one of our products or services,

  • Or when you agree to receive our newsletters (SMS, emails).

Your personal data helps us optimize your browsing experience on ofinea.com and provide a more personalized experience. This allows us to process your orders more efficiently, offer installment payments, prevent fraud, process necessary refunds, and manage customer reviews.

3.2. Your browsing on the ofinea.com site

To enable you to browse the ofinea.com site, we process your data based on your consent as the legal basis.

3.3. Processing your orders

To process and fulfill your orders, we use your data. This allows us to manage:

  • Mediation and customer relations (including social media),

  • After-sales and remote sales services,

  • Marketing and commercial prospecting actions for ofinea.com,

  • Order management, delivery, and transportation.

The execution of the contract between both parties (you and us) is the legal basis for this data processing.
For product returns management, the legal basis is EURL EP PUBLISHING’s legal obligation.
For marketing and commercial prospecting actions, the legal basis is either your consent or our legitimate interest, depending on the case.
Your consent is required for the implementation of "instant payment."

3.4. Installment payments

For orders eligible for installment payments (for certain customers), your data is processed to offer this payment option. The execution of the contract is the legal basis for data processing. However, your consent is required for processing your banking data.

3.5. Customer reviews

To enable you to share reviews with our customers and visitors, as well as to leave your feedback on ofinea.com, we use your data based on your consent or our legitimate interest.

3.6. Payment recovery and fraud prevention

To facilitate payment recovery and combat fraud, we use your data. This also helps us ensure payment security.

NUESTROS COMPROMISOS

PAGO SEGURO

Tranquilidad para sus compras

SATISFECHO O LE DEVOLVEMOS SU DINERO

Se beneficiará de una garantía de devolución del dinero de 30 días tras la recepción de su pedido.

ASISTENCIA PRIORITARIA

Nuestro equipo de asistencia está disponible de lunes a viernes para responder a todas sus preguntas.

ENTREGA GRATUITA

Cada pedido se tramita en un plazo de 1 a 3 días. Las entregas pueden variar en función de la demanda, con una media de 5 a 8 días laborables.